Refund policy
Refund and Return Policy
At Regal Beauty Club, we are dedicated to ensuring your satisfaction with every purchase. Please review our refund and return policy carefully:
Returns
We accept returns under the following conditions:
- The product must be in its original, unaltered condition (e.g., unused, uncolored, uncut, and unprocessed).
- The return request must be made within 7 days of delivery.
Note: Products that have been altered in any way will not be eligible for a return or refund.
Refunds
Refunds will be issued to the original payment method once the returned product has been inspected and approved.
- Original shipping costs are non-refundable.
- A restocking fee of 10% may apply.
Shipping Costs
Customers are responsible for the shipping costs associated with returning products.
- We recommend using a trackable shipping service to ensure the package is delivered to us safely.
- Regal Beauty Club is not liable for lost or damaged returns during transit.
How to Initiate a Return
- Contact us at info@myregalhair.com with your order number and reason for return.
- Our team will provide a return authorization and instructions.
- Ship the product to the address provided in the return authorization.
Exchanges
Exchanges may be accepted on a case-by-case basis. Please email us at info@myregalhair.com for assistance.
Final Sale Items
All clearance, custom, or discounted items are final sale and cannot be returned or refunded.
We appreciate your understanding and are committed to delivering products that meet our high standards of quality. If you have any questions about this policy, please contact us at info@myregalhair.com